Returns & Delivery Policy

Last updated: 15 July 2026

Delivery

Your order is prepared after payment confirmation and handed to the carrier within the time stated on the order page. The shipping fee and any free-shipping condition are shown in the order summary.

We recommend checking the package on delivery and having the courier draw up a report for damaged parcels.

Right of withdrawal and return period

You may exercise your right of withdrawal without giving any reason within 14 days of receiving the product. Simply send your return request by e-mail or via the contact form, quoting your order number.

Return conditions

Returned products must be unused, in resalable condition and, where possible, in their original packaging. Invoiced orders must be returned together with the invoice.

For custom-made, perishable or hygiene-sensitive products, the right of withdrawal may not apply due to statutory exceptions.

Refunds

Once the returned product reaches us and is checked, your payment is refunded within 14 days at the latest, using your original payment method. For bank-transfer payments, an IBAN is requested for the refund.

Exchanges and defective products

For defective or incorrectly shipped products, the return shipping cost is borne by us; the product is replaced or the price refunded.

Contact

Business: Meydan

Address: Merkez Cad. No:12, İstanbul

E-mail: [email protected]

Phone: 0 (532) 000 00 00

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